Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator

The main objective of this study is to examine the effects of the business process reengineering (BPR) factors on the Nigerian banks organisational performance. Additionally, this study also investigates the moderating effect of information technology (IT) capability in the relationship of BPR factors and the organisational performance. BPR factors are operationalised by change management, BPR strategy alignment, customer focus, management commitment, IT investment, and adequate financial resource. The IT capability dimensions include IT knowledge, IT operations and IT objects. Data was sent and collected through a hand-delivery method. A proportionate stratified random sampling was used for sample selection. 560 questionnaires were sent to banks’ managers but 417 of them were returned; giving a response rate of 74%. The findings were as follows: first, the findings show that fully supported relationships were found between IT capability and organisation performance. Second, the results showed that BPR factors such as adequate financial resources and management commitment were significantly related to overall organisational performance. Specifically, adequate financial resource's dimension was significantly related to cost reduction, customer service management and operations efficiency. Next, management commitment was found to be significantly related to customer service management and operation efficiency. Meanwhile, IT investment was significantly associated with customer service management. Other dimensions of BPR factors such as change management, customer focus, and BPR strategy alignment were found insignificant to the banks’ performance. Third, upon investigating the moderating effects of IT capability on the relationship between BPR factors and organisational performance, the results revealed mixed supports for the interaction effects of IT capability attributes. The outcome of this study provides important insights to both managers and researchers for further understanding on the effects of BPR factors and IT capability on organisational performance. The necessary suggestions on new area of research were recommended for future researchers

RELEVANCE OF HILL’S STRATEGY DEVELOPMENT FRAMEWORK FOR RENTAL AND LEASING COMPANY IN BRUNEI DARUSSALAM

The purpose of this paper is to understand the Hill’s Strategy Development Framework and application of the framework to local rental and lease company’s in Brunei Darussalam. The framework discussion in this article concentrates on corporate objectives, marketing strategy, order qualifiers, order winners, and the operations strategy within the company. Also, this paper based on observation as a customer, and experienced worker in a local rental and leasing company in Brunei Darussalam. Consequently, the primary objective of this paper is to present an overview of the application of The Hill’s Strategy Development Framework in rental and leasing company in Brunei Darussalam. A review of the local leasing and rental company’s corporate objectives, competitive priorities, Order Qualifier and Order Winner. Hence, this study provides a review of the technical application of the strategic framework to expose on the potential customer benefits package of the strategy. Therefore the local rental and leasing company business in Brunei Darussalam should focus on foreigners who are not planning to stay in Brunei for an extended period. Also to graduates that are newly hired to work as the majority would need a car to go to work, so it would be good for them to lease cars to pay the fixed price over a period.  

Understanding of account holder in conventional bank toward Islamic banking products

The objectives of this study are to determine the level of understandings of a Muslim account holder’s in a conventional bank toward Islamic banking products and 2) To determine the relationship between the understanding levels of Muslim account holder’s and their decision to patronize an Islamic banking. Understanding factor is operationalised as the extent of the deeper level of knowledge, grasp or comprehension of Islamic bank products to patronized Islamic bank products and services.The study was exploratory survey research conducted in Kano-Nigeria.The samples were drawn from employees of public and private sector using proportionate stratified random sampling techniques.500 questionnaires distributed by hand delivery and 304 were returned in which 286turnout to be usable for our data analysis using SPSS and PLS Modelling Software.The findings are: first, the means for understanding variable was 5.01 with standard deviation of 0.9136.This indicates the level of understanding of Islamic products by Muslim account holders in a conventional bank.Second, the result of the composite reliability and Cronbach alpha of the Understanding was 0.855 and 0.77.Patronize an Islamic banking product was 0.8494 and 0.7348 respectively thus, exceeded the threshold of 0.7.The average variance extracted of the Understanding stood at 0.597 and Patronize an Islamic banking product was 0.6538 respectively greater than 0.5.The correlations of the Understanding and Muslim account holder decision to Patronize an Islamic banking product was less than the square root of the average variance extracted that verifies the adequacy of the construct discriminant validity.The R-square value was 0.439787, which suggest that the model explain 43.97% of the variance of the Muslim account holder’s decision to Patronizes Islamic bank products and Understanding are positively related (beta = 0.663165; p<0.001).The implication for this study is for the Islamic banking to focus on the people’s understandings of Shariah position on business transaction, a concept of profit and loss sharing practice, a benefit of Islamic banking products and investment based on Islamic financing structure as well as good understanding of Islamic banking theory and practice that would have an impact on customer decision. Organization that listens and understands customer needs are in better position on the market. The necessary suggestions regarding future research were recommended

Application of normative frameworks for assessing availability of socio-economic policies based on maqasid al shari’a principles in Muslim countries: A proposal / Mustapha Abubakar and Kabiru Jinjiri Ringim

The objective of this paper is to propose a framework that will assess the availability of maqasid al shari’a based socio-economic policies in Muslim countries, and whose nebulous institutions are perturbed by the statistic that 504 million people are living in multi-dimensional poverty, suffering from range of deprivations in forty-three member countries of the Islamic Development Bank (IDB). Lack of or weak access to adequate resources remain the primary issues faced by many nations. In the midst of this though, there is a recurring argument that the level of socio economic development of human well-being must be improved. To understand development challenges of socio-economic framing in the current Muslim world, factors such as education, health, spirituality, lives and property, economy, food security as well as youth employment as based on maqasid al shari’ah framework model merit consideration. Accordingly, this paper seeks to address the gap in the current literature by incorporating education and youth unemployment factors into the socio-economic development model which is based on maqasid al sharia’h framework. The study adapted the principles of Islamic divine law that ensures an inclusive socio-economic development policy devoid of tribal, ethnic or religious sentiments. The study offered recommendations for further research on maqasid al sharia’ah applications on the socio-economic development of both Muslim and Muslim-minority countries

Concept and practices of human capital development in Pakistan: A conceptual approach

The concepts and practice of Human Capital Development have become prominent in modern management literature especially in this new millennium for one obvious reason: that is because Human Capital Development is one of the most important issues in the developing countries like Pakistan. Human Capital Development plays an important role in overall progress and productivity of an individual, organization and for the country.However, The practice of Human capital development in Pakistan is characterized by the absence of corporate cultures, weak enforcement of rules and regulations, poor financial management, operational inefficiencies, over staffing, unskilled employees, growing employee dissatisfaction, increasing quality complaints, government interference, and lack of work motivation results in low productivity. This phenomenon has, in turn, become a matter of concern to academics and professionals alike on the field. Consequently, the main objective of this paper is to present an overview of Human Capital Development with particular emphasis on its concepts and practice.A review of the relevant literature was conducted on Human Capital Development and its dimensions (Management supervision and guidance; competency and moral value) for adopted. Hence, this study provides a review of previous studies on the Human Capital Development light to expose on the potential benefits of the concept and its dimensions, HCD emphasized more on the competency development of human capital,i.e., knowledge and skills. Therefore greater attention has to be focused on developing not just the competency of human capital but also on their moral/ethical values.The Human Capital Development should be based on a holistic development change and comprehensive toward surviving in the economic downturn of the country

Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim

By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance

Business process reengineering: Is it relevant to the Islamic banks?

The emergence trends and the changing behavior of customers have led to the evolution of the Islamic finance. This has put high pressures for the Islamic banks to be competitive.The focus is no longer on cutting costs alone, but simultaneously improving services to customers. Owing to this fact, most banks have given special attention to the “processes” which able to produce values to the customers. One of the popular management tool, Business Process Reengineering (BPR), has been widely applied particularly in the manufacturing industries towards gaining significant improvement in organizational performances. Nevertheless, there is still lack of thorough empirical evidence of BPR impact on performance in Islamic bank services.It is still unsure whether BPR relevant and meaningful in enhancing the banks performance. Hence, this paper aims to explore the applications of the BPR factors in the Islamic banks and assess the effects towards the bank performance. Survey has been conducted on all banks and financial companies applied Islamic banking in Malaysia.The study received 65.6% feedback and successfully collected to be analyzed. . The overall result shows that the BPR factors and IT capability are able to influence overall performance of Islamic banking in Malaysia. However, for individually, the analysis using multiple regression analysis indicates that only Strategy alignment, Management Commitment, Information Technology (IT) Investment, Process redesign and Less Bureaucratic Structure have significant impact to performance of Islamic banking in Malaysia.The study provides meaningful insight for policy makers, banks practitioners and academicians on the bank performance enhancement

Application of hill's strategy development framework on fast food restaurant business in Brunei Darussalam

This paper is an analysis of the Hill‟s Strategy Development Framework and application of the framework to a Fast Food Restaurant business which is operating in Brunei Darussalam.The study of this article concentrates on corporate objectives, marketing strategy, order qualifiers, order winners, and the operations strategy within the company.A review of the relevant literature conducted on corporate goals, competitive priorities, Order Qualifier and Order Winner. The methodology based on a desk review of secondary data and non-participant observations research approach.The findings demonstrated that Fast Food Restaurant Business in Brunei Darussalam required more considerable attention to focus on improving the Customer Service Relationship (CSR) value.It is crucial to concentrate on CSR that would enhance the business brand value, a better image rating and thereby contributing to company‟s sales and gaining a new customer.The study recommended that Fast Food Restaurant Business create a new market such as selling the frozen product.Fast Food Restaurant Business potentially can sell this in their store or export their patent right on the product internationally.The contribution of this paper is to provide provides a review of the application of the strategic framework to uncover the potential customer benefits package of the strategy

Total Quality Management, Firm Performance, and The Moderating Role Of Competitive Intensity

By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance